Residential Services

Available For Either Drop-Off Or In-Home

Everything not listed as a flat service is available through our Hourly Rates.

Check back often as we’re always expanding our flat rate services.

If you have a problem that is not listed, please call and we’ll be happy to work up a custom quote for you.

Diagnostics

$70 non-refundable diagnostic fee is due before any services are rendered

Due to the time required to diagnose and troubleshoot today’s computer issues, a $70 non-refundable diagnostic fee is required upfront. This fee is charged whether the customers chooses to repair the system or not. If the customer chooses to proceed with the repair, diagnostic fee will be applied to final bill.

Hourly Services

This is not a comprehensive list of all services that are billed hourly.

Please feel free to contact us at 1-855-203-8229 or info@dragonsight.tech if you have a specific project or issue and you’re curious how it will be billed.

  • Cell Phone Repair
  • Data Migration (Special Rates May Apply – Call For Quote)
  • Data Recovery (Special Rates May Apply – Call For Quote)
  • Email Migration
  • Email Set-Up
  • Laptop Repair
  • Network Support
  • PC Repair
  • Preventative Maintenance
  • Software Installation
  • Tablet Repair
  • Yearly Tune-Up

Services & Pricing

Give us a call at +1(855)-203-8229 and take advantage of our free 15 minute phone consultation.

If you hope to take full advantage of this free 15 minute consultation, please be sure to have all the information available when you call.

  • This service is offered free of charge to all customers.
  • This service is not intended to replace our standard consultation service.
  • This service is limited to 15 minutes and will not exceed the imposed time limit without a consultation fee.
  • Any estimate provided during this consultation must be verified by a diagnostic evaluation performed by Dragon Sight Technical Services LLC.

Unsure of what’s going on? No big deal! Our specialty is in diagnostics and troubleshooting. Just give us a call and we’ll be happy to take a look. We’ll apply every trick up our sleeve to get you the answers you’re looking for.

Worried about the cost? Even better news! Our diagnostic fee goes towards the final price for your bill. You pay the diagnostic fee upfront, and we credit you the full amount towards the final cost of your repair.

  • Due to the complexity involved in diagnosing today’s computer issues, a non-refundable diagnostic fee is required upfront.
  • Diagnostic fee will be required regardless of whether or not client opts to repair the device. 
  • If client opts to repair the device, diagnostic fee will be applied towards the final cost of the repair.

Advanced malware infections require a more specialized approach. Remnants of advanced malware can remain after removal of higher level infections. With our advanced malware package, we perform a comprehensive scan of the entire hard drive and operating system to ensure your system is restored to peak operating functionality.

  • Includes all the perks of the basic package.
  • Comprehensive and complete scan of your ssystem. (Due to the extensive time this requires, advanced package requires device check-in.)
  • Registry exploration to ensure no remnants remain infecting your operating system.
  • Erasure of all temporary files after cleaning.

New laptop screen? Check

Hard drive replacement? Check

Power supply replacement? Check

Touchscreen replacement? Check

Battery replacement? Check

Hardware repair is our area of expertise. We are proud to be able to offer our years of experience at an affordable hourly rate. We’ll source the parts as soon as we confirm the problem. In many instances we’re able to get everything done the same day you call us. For an idea of the types of devices we work on, please have a look at the list below. If you’d like to get a custom quote for repairs, you can use the “HIRE US” button at the top of the website, give us a call at 1-855-203-8229 or submit a ticket at https://ticket.dragonsight.tech/open.php

  • Game Consoles
    • PlayStation
    • Xbox
  • Tablets
    • Apple
    • Android
  • Laptops
    • Chromebooks
    • Two-in-Ones
    • Apple
    • Windows
    • Linux
  • Desktops
    • Thin Clients
    • Workstations
    • Servers
    • Home Theater PCs
    • Gaming Systems
    • Windows
    • Linux
    • Apple

Adware, Ransomware, Spyware, Viruses… any and all Malware.

Malware is malicious software or sometimes even just malicious code that has found its way onto your machine. It can wreak havoc not only on your digital activities, but on your financial and personal life as well. Hackers can easily compromise your financial information if they find a way to enter your system. Spyware can record every keystroke you enter and report all those details back to those with bad intentions. Adware can bloat your user experience to the point of rendering the system unusable.

We deal with these problems on a regular basis and we’re here to help you. 

Our basic package includes the following:

  • Clearing simple infections.
  • Removing all tracking cookies.
  • Scanning for unwanted programs and removing them.
  • Installing a free and safe antivirus program to help prevent future infections.

So you’ve got that brand new PS5 or XBOX One X, congratulations. Now, you need to get it setup and linked to your home network so you can take full advantage. Why not let Dragon Sight Technical Services handle those details for you?

Just give us a call and we can be out on site to help the process painless.

This service includes the following:

  • Connect your console to your home network.
  • Ensure communication between your console and the internet.
  • Walk you through the update process.
  • Ensure connectivity with your television.
  • Technician Q&A to answer any questions you have during the setup process.

Networks form the critical backbone of our technology infrastructure. If there’s a severe enough break in communication, the whole system can fail. Don’t take chances in today’s online reliant world. If there’s a problem, give us a call. We’ll come out and do a full walkthrough to diagnose the issue.

If cables need repair, don’t be afraid to let us do it. We charge a low flat rate for all needed cabling and materials.

  • Network Evaluation
  • Verify Communication For Each Device
  • Repair Damaged Wiring If Needed (Additional Costs May Apply)
  • Security Evaluation
  • Basic Security Hardening
  • Basic Network Training
  • Guest Wi-Fi Setup (If Applicable)

Do you find yourself unsure what the exact issue you’re facing is? Not a problem! When you don’t know the specifics of the issue well enough to take advantage of a specific package, we recommend taking advantage of our great hourly rate for benched service.

What is benched service? Think of it as physical service. If we’re working directly with your hardware, that is benched service.

Just bring the device to us, we’ll do the rest.

This option is by far our most economical given we offer rollover service! Rollover means if you pay for an hour and only use half, we’ll roll that remainder over into your account for you to take advantage of at a later date.

Most services can be performed at an hourly rate. 

Project rates available upon request.

Please Note: Pricing does not include cost of parts or materials unless otherwise stated in service details.

We recognize that sometimes it’s just not possible to move a device from its current environment. When things have to stay put, the dragon takes flight.

This service is offered when a PC can’t be brought to us and remote support isn’t a viable option. A DSTS Technician will deploy to your home and provide specialized and tailored care for a single PC. 

  • You will receive one-on-one time with a representative of Dragon Sight Technical Services in the comfort of your home.
  • Once the repair is complete, we will test your system to ensure the problem has been resolved.
  • House Calls are on a first-come-first-serve basis.
  • Emergency service is available for an additional fee.

Locked yourself out of your computer? We offer password removal from all Windows machines. In most cases, we can enter into your machine through a backdoor and remove even administrator passwords. This service makes it possible to recover your valuable data from behind the password wall.

Removal of BIOS passwords is available for an additional fee.

Computer running too slow to work? Error messages intruding on everything you do? Do you have a used machine and want to enjoy the “out of the box” experience with it? You may need to have your PC Refreshed.

With PC Refreshment we will restore your machine to its factory state and get your experience back to what it was in the old days.

This service includes the following:

  • Personal data pulled from machine and placed onto a USB Thumb Drive so it can be reloaded after the refresh is complete.
  • Complete re-installation of the current operating system.
  • Complete re-installation of the current computer software. (Be sure to provide us with any required product keys for your software.)
  • Installation of critical operating system updates.
  • Testing of operating system and software to ensure functionality.

Congratulations on your new computer. The next step after purchase is to make sure that everything is optimized and ready to roll.

Our PC Setup Package includes the following:

  • Anti-Virus Installation & Configuration. (With this package, we install a safe, effective, & FREE program.)
  • Printer Installation & Configuration. (If Applicable.)
  • Tweaking Of Settings For Maximum Performance.
  • Installation and configuration of suitable Office Suite.
  • DeJunkification (DeJunkification is the removal of trial and/or unneeded software that’s wasting device resources.)
  • Setup of an email client and importing of past emails.

Printers are one of the most infuriating pieces of computer equipment any of us have to deal with on a daily basis. We here at DSTS understand the frustration that arises when a printer refuses to do its job. We’re happy to offer our expertise and do our best to get your machine back into compliance. 

In the event your printer is not repairable and requires replacing, we’ll be happy to help you source a new machine that fits within your budget.

Need a quick boost to get things going again? Let us help!

With our Quick Tune-Up service you get the best of both worlds. Fast service and a faster PC. We’ll come out and do a quick analysis and clean-up of the most common problem areas on your machine. Once we know what we’re facing, we’ll work to quickly get you back up to speed in no time. 

Quick Tune-Up Service Includes:

  • Rapid Analysis
  • Critical Health Check
  • Adware Removal
  • Quick Malware Scan
  • Temporary Files Clean-Up
  • Startup Optimization
  • Q&A for the duration. If you have questions, we’re happy to answer them while we work.

Is your PC feeling down? Not running like it should? Not a problem!

Just give us a call and we can establish a remote session with your machine so we can take a look. We’ll send you an email with a secure program to launch. All you have to do is download the program, open it up, and then read us the secure session code displayed on your screen. Once we have the secure code, we can access your device and do our work without you having to disconnect it from anything.

Remote Tune-Up Service Includes:

  • Adware Removal
  • Quick Malware Scan
  • AntiVirus Evaluation (We will even recommend and install a SAFE and FREE program to help keep your security up to date.)
  • Temporary Files Clean-Up
  • Startup Optimization
  • Check Hard Drive Health
  • Install Any Critical Updates
  • Q&A for the duration. If you have questions, we’re happy to answer them while we work.

Sometimes malware infection has gone too far and cleaning is no longer possible. The only option in these cases is recovery.

  • Includes all perks of advanced package
  • Critical personal data will be recovered if possible and securely stored on a USB flash drive to be returned after it is checked for infection.
  • If system recovery isn’t possible, system will be restored to factory default and put through a standard PC Setup.